How to Use Your VoIP Service

Voice over Internet Protocol or VoIP is a cost-efficient and safe way to transmit messages no matter where you are in the world. In Singapore, the hosted VoIP system is the most preferred method of communication by businesses, especially companies that send their employees overseas or have offices outside the country.

Get to know the different trends in VoIP services before selecting which hosted VoIP system or cloud VoIP works best for your company.

How Does VoIP Work?

In the past two decades, companies have been slowly switching from public switched telephone network (or PTSN) to VoIP because it costs less, has advanced features, safer, and includes other perks. VoIP has evolved over the years because of the demands in business and communication. To better understand how it works, let’s look at the meaning of the terms used in VoIP.

VoIP is the successor to the time-division multiplexing system, but it has been around for some time in the business sector until it became available recently to the public with the use of applications that support VoIP. IP, an offspring of the web, refers to the standards needed for data to travel in a common network. The “IP” in VoIP is the modern Internet protocol which is the means of supporting a combination of the voice delivered through the TDM or time-division multiplexing telephony and the web-based data streams.

VoIP evolved because there was a need to combine the Web-based data streams and the closed-circuit TDM telephony at a low cost. TDM used to run on a voice network separate from the IP; therefore, VoIP is the intersection of the Internet and telephony, where the latter is the medium for the voice while the former is the channel.

TDM operates in a closed circuit or a dedicated connection, which is safer than VoIP, but does not allow for sharing of the data. This is where the high cost of traditional telephony comes from. In voip ip pbx from Singapore the voice codes are converted into digital codes in a process called packetization and travel through the web using the most efficient path so that it uses minimal network resource. As a result, there is little to no traffic at all and it is also easier to manage data.

How Do I Choose a VoIP Vendor?

Choosing the correct VoIP vendor in Singapore means that you should also understand how this voice technology is supposed to work. Upgrading the company’s telephone system to VoIP will boost overall productivity as well as provide an entry point for other companies that want to upgrade their telephony systems.

When purchasing VoIP services, there are always two factors involved: the service and the phone system. Most hosted VoIP system services in Singapore include both and do not require integration because they will provide the company with IP-enabled hardware. However, for companies that choose to upgrade their existing telephony systems, the analog or digital phones must be converted so that they can work in a dedicated voice network but not in an IP network. To convert the phones, they will need either an Analog Telephone Adapter or something similar.

Businesses with an existing telephony system can choose to upgrade because it will not cost much, but for establishments which do not have a telephony system yet, a full VoIP service using IP phones is more practical.
Businesses in Singapore are slowly switching to VoIP services such as the IP PBX telephone system and cloud VoIP not only because they cost less, but also for the network convergence and the consolidation of the media streams. Network convergence is the porting of the voice traffic to the company’s data network so that it becomes easier to maintain because the business needs only one network for everything. The hosted VoIP system also includes features and applications that are not possible with traditional telephony.

What is Cloud VoIP?

Cloud VoIP uses cloud technology to store and move data in the Internet instead of storing files in the hardware or computer. It has been around for decades, but has been popular ever since consumer-based cloud technology has become available. The name “cloud” represents the Internet, where the company can access data and other services using different devices if there is a connection.

There is a variation of cloud VoIP called cloud PBX, which includes all the features of a public branch exchange system without the need of PBX technology. PBX refers to the hardware that has to be installed and operated to route calls in the company. Cloud VoIP is ideal for small businesses that do not need several phones. Ask your VoIP vendor about cloud VoIP and all its features.

What is Hosted PBX?

The PBX phone system nowadays no longer need an operator to function or to have their own VoIP system within the company. It is cheaper to lease equipment and services from a host company through a system called hosted PBX. You don’t have to worry about upgrading, maintaining, and repairing all the hardware and software because most hosts that can do hosted PBX already provide a complete package.

What is a PBX Phone System?

For companies that have multiple phones and several employees, the PBX phone system is the most ideal setup. You might also hear the name IP PBX telephone system, which is a setup that allows employees to switch from VoIP to traditional phones and vice versa, and to switch from VoIP on local lines and the sharing of external phone lines.

Companies used to have the traditional PBX which has separate networks for data and voice communication even within the office. An IP PBX telephone system on the other hand, integrates both data and voice lines so that the employees can have access to the Internet, VoIP, and all traditional communication systems.